Defining Success Through Results
Find examples of how we work with our financial services clients across a range of strategic and operational projects to deliver better business and customer outcomes.
UK based Global Trading Services
Development of a clear roadmap and strategy to enhance technology and process design to deliver ambitious business growth.
Global International Bank
The client identified the need to embed ‘Customer Centricity’ as critical to achieving the goal of becoming a regional bank.
Major UK Retail Bank
Our client, a major UK Retail Bank, was focused on reducing both customer complaints and end-to-end completion times within their mortgage business.
Our client, a major UK telco, managed a high volume telephony and admin operation. Their challenge was to improve service and reduce costs without customer detriment. ———— —————– ————————————
Our client, a UK Retail Insurance company, operated in a multi-channel and multi-product environment. The challenge was to enable the leadership team to understand how well the operation met their customer needs and how to improve this.
Major UK Bank
Our client, a major UK Bank, wanted to understand conduct-related insights across the life cycle of their customers. The challenge was that current in-house systems, people and technology were unable to deliver this in one format from one source.