Defining Success Through Results

Find examples of how we work with our financial services clients across a range of strategic and operational projects to deliver better business and customer outcomes.

UK based Global Trading Services

Development of a clear roadmap and strategy to enhance technology and process design to deliver ambitious business growth.

Read More >>

Global International Bank

The client identified the need to embed ‘Customer Centricity’ as critical to achieving the goal of becoming a regional bank.

Read More >>

Major UK Retail Bank

Our client, a major UK Retail Bank, was focused on reducing both customer complaints and end-to-end completion times within their mortgage business.

Read More >>

UK TelCo

Our client, a major UK telco, managed a high volume telephony and admin operation. Their challenge was to improve service and reduce costs without customer detriment. ———— —————– ————————————

Read More >>

Retail Insurance

Our client, a UK Retail Insurance company, operated in a multi-channel and multi-product environment. The challenge was to enable the leadership team to understand how well the operation met their customer needs and how to improve this.

Read More >>

Major UK Bank

Our client, a major UK Bank, wanted to understand conduct-related insights across the life cycle of their customers. The challenge was that current in-house systems, people and technology were unable to deliver this in one format from one source.

Read More >>